Tuesday, June 16, 2009

Haircut: A lesson in Customer Service & Selling.

I paid RM30+ 3 (for Loreal branded shampoo) for a haircut today at this salon, Teamwork, in Taman Desa. I look terrible now, and have to wear a hat for the next seven days!

However, I learnt a lesson in selling & customer service today. No matter how much a person pays for a service, at the end of the day, they want, as customers, to be reassured that they had made the right choice when they made the transaction.

In my opinion, the haircut was terrible.

What aggravated the situation was not the fact that the haircut was terrible. It was the fact that the hairdresser, Fiona, the so-called "hair-stylist" person who cut my hair, after finishing the job, just ignored me and started playing with her handphone.

That really puts off the customer when they are distressed about their appearance, and the "seller" doesn't give any reassurance to help the customer feel at ease. Instead, her colleague had to do the "dirty work" of ensuring that the customer felt better.

So, after coming and searching the internet, I found out that there has been many stories of "Bad Hair-Cuts",and that this stylist, Fiona, so happened to be really badly trained in hair-cutting skills. I wonder why she was even working there in the first place! I have a good mind to go back to the salon and ask for a refund at this point.

But it was her colleague that appeased me. So readers, if you still want to go to this salon, I wish you all the best of luck!

So please, to all sales people (especially those in sales, and in Malaysia) please treat your customers well. They paid for your services. So treat them like humans.

1 comment:

oliviayuyu said...

hey, i got to know your saloon from a forum and somebody said that you guys are good in this kinda field im
actually thinking to perm my hair but still finding a suitable saloon which is good in doing perm
My hair length is about 1 inch from my shoulder
and im think to do this kinda perm do you think you can do it?
and how's the price? will it goes better with dying my hair?

http://img574.imageshack.us/i/dsc04749.jpg/
this is me

http://img155.imageshack.us/i/34qacs5.jpg/
and this is the style that i wan

does it suit me?

kindly reply me by sending me an email
*waiyee11@hotmail.com

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