Saturday, October 31, 2009

Sothys: Mini-Review of Luzerno Professional Concept.

 

 
The menu of treatments..

Today after my language classes, I decided to head over to Pavillion.

Early this week, I had gone for a facial at a Sothys-Partner salon near my home. The salon was having their anniversary promotion for October, so I thought it would be a good idea to try out their Sothys range of facial treatments. I noted that the salon also retailed other skincare range, namely Sensoieur, and Celmonze.

Before the facial treatment started, the salon provided a complimentary foot jacuzzi and relaxing pre-treatment massage service. After which, my face was cleansed and the aesthetician analysed my face type.  She noted that I possessed dehydrated and combination skin type. The aesthetician seemed experienced and informed.

The aesthetician recommended a facial which did not fall under the Sothys range. It was an "Oxygenating Facial" which uses a machine to spray oxygen ampoules to my face. I was told it would provide a "kick-start" to the cells in my face. I had the initial thought of trying out from the range of Sothys Institute Treatment, as it would have cost about the same anyways.

The price of the facial after 50% discount? RM140. There was no eye or neck treatment provided.

When my facial procedure ended, I came out of the treatment room. The aesthetician was waiting in the hall. A Sothys product laid lying on the table.
 
She was quite open about the salon's promotions, and did ask if I would be interested to sign up for their package of 6+1 facial (with complimentary eye + neck treatment) packages, which incidentally had a 20% discount for the month of October. In all, she was not pushy, and yet....

One of the other bloggers, Tammy a hard-core Clarins supporter, suggested that it would be preferable to do a Sothys facial at their own salons. If I were to to spend my hard-earned money, I should the least try out the environment of their bonafide salons...

Origin Kit- RM150 @ 128 Faubourg salons ONLY

 
So yes, I have decided to take her word and try out the service at the 128 Faubourg salons.

When I went to Pavilion, the therapists remembered who I was! One was Celine, and the other who saw me at the Bangsar road-show. I queried further about their promotions and then bought their Origin Kit today (RM150) and have made an appointment next weekend to redeem the FREE Cooling Hydro Eye Treatment (worth RM90) voucher! So yes, I'm already a SOP member!

Celine informed me that the redemption of the eye treatment voucher would not cause any injury to my ability to go for their first trial facial promotions. Which came as a news of relief!

It was an important query, as some salons like Asterspring does not allow customers to buy facials at promotional rates once they have redeemed the free mini-micro facial, or their RM68 facials, as that was considered as the first time visit. I had mine done in Sunway with a really pushy beautician, and did not have a memorable experience!

Accordingly, I was further informed by Celine that the Institute Treatment requires the Digi-Esthetique massage, which is a Sothys patented massage.

If I did the first trial Institute Treatment facial at the 128 Faubourg salon (for RM280), Celine informed me that I would be entitled to a two-piece FREE Starter Kit worth RM98! That's a pretty fair deal considering the premium price range of most Sothys products...

Woah... can't wait to try out the eye treatment next weekend!

Wednesday, October 28, 2009

Sothys: Current On-Going Promotions

First Trial prices valid at both 128 Faubourg and ALL Sothys-Partner salons at exclusive discounted rates! ^^

Sothys Facial Treatment Price List Menu at ALL salons- 2009

 Newly launched [C]Collagene Hyaluronic Intensive Treatment facial- Oct 2009 at ALL salons.


At 128 Faubourg salons ONLY
On-Going Promotions.
- FREE Starter Kit (worth RM98) with Purchase of Institute Treatment RM280 (n.p RM350)

- FREE Travel Desquacream 15ml (Deep Cleanser) worth RM59 with Purchase of Skin Renewal Treatment of RM180 (n.p RM220)


RM128 Customized Facial- 128 Faubourg ONLY


Origin Kit- RM150 @ 128 Faubourg salons ONLY

Origin Kit  for RM150 : includes travel size for 5 products, 1 x Cooling Hydro Eye Treatment (worth RM90), RM50 Cash Voucher, Sothys Vanity Pouch, SOP Membership.

Sothys- Partner Salons: 
Bangsar: Holistics Esthetics
Near Kota Damansara: The Powder Room
OUG: Luzerno Professional Concept

In my opinion, it would be a good idea to check out the service at both the Sothys partner-salon, and 128 Faubourg to find out what you really like about each before deciding on which environment you like best.

Monday, October 26, 2009

Elken: Introducing the Eternal Beauty Massager

When I was at my cousin's home the other day, I was rummaging through the dressing table and found this handheld contraption.

It was the Eternal Beauty Elysyle- an integrated health & beauty massager. When I looked at it, it reminded me of a scene from a korean drama I had watched not too long ago, where an ajumma was using one of those face massagers. Then I looked at the make of the model, I was surprised to see that it was "Made in Korea". I should have guessed sooner!

My cousin, Elaine, taught me how to use it. Firstly, the face has to be cleansed of all the dirt. Next moisturizing gel is then applied on the face. The handheld is turned on, auto-running for 10 minutes before auto-switching off. So I did. I applied her Arellis Whitening Moisturizing Masque (Gel) on my face, and did as she instructed.

This evening, I had met up with this group of Elken representatives at a nearby shopping mall. I knew that one of the ladies in the group had wanted to canvass the Elken Corpsdereve DX corset to me, but I showed more interest in the Eternal Beauty contraption though. (She was surprised!)

Truth be told, had I not known Elaine bought the handheld massager, I would not have shown as much interest in it when I met the Elken reps earlier.


The product claims include to "naturally emit Far Infrared Rays, Anyion and Germanium with Ultrasound capabilities."


Its claims include:
FACIAL CARE-  Anti-Ageing, Skin Brightening & Whitening, Anti-Acne, Pore Refining, Scar Reduction,

EYE CARE- Ease eye fatigue, Reduce eye bags and puffiness, lighten dark circles.

BUST ENHANCEMENT & LIFTING- lifts sagging bust & diminishes skin slackening, leaves bust area feeling velvety, smooth and supple.

BODY SLIMMING & SHAPING- effective to combat cellulite problems as it breaks down fat cells, effective in firming and toning flabbiness.

GENERAL HEALTH CARE - can also be used in point massage therapy to stimulate Meridian Pathways for overall physical well being.
The Current Retail Price? (26th Sept- 25 Nov 2009)

For the ETERNAL BEAUTY and Free Massager Pouch 
DP- RM1480.00  (EPP 123.40 x 12) West Malaysia
        RM1501.00  (EPP 125.10 x 12) East Malaysia.

 OR

For ETERNAL BEAUTY and Free Massager Pouch + Free Skincare Product Range and Mask/Pack

DP- RM1880.00  (EPP 156.70 x 12) West Malaysia
        RM1901.00  (EPP 158.50 x 12) East Malaysia.
 
This is the current ongoing Eternal Beauty for the fourth quarter of 2009. If you are wondering, I am not an Elken Representative. However, if you are interested in the product, I can provide you the contact of the Rep who approached me. ^^

Sunday, October 25, 2009

A Sunday Afternoon at The Pavillion

This afternoon, I had made my way to The Pavillion, located in the heart of Kuala Lumpur beside Starhill.

Why? It was because on Saturday night, I had gone to survey the Sothys roadshow in Bangsar that opened on Friday (23rd Oct). One of the bloggers, Jessying had earlier blogged about this event in her blog, and I thought it would be a good time to find out more information on this brand.

THE SOTHYS ROADSHOW (BANGSAR)

The roadshow was basically to launch a new facial, the Collagene Hyaluronic Intensive Treatment (for the females), as well as the Sothys [C] Pore Refiner System (for the males).

The Price? - RM278 for 1st Trial Promotion (NP Rm380), or RM330 including a Free Cleansing Kit worth RM153.

The New Intensive Treatment- the [C] Collagene Hyaluronique has 5 main phases including Exfoliation, Smoothing, Restructuring, Plumping, Lifting Mask, and finally, The Serum. It also came in packages of four and more treatments.

Its claims include "it may substitute dermato-aesthetic techniques for customers afraid of surgery, or in association with dermato-aesthetics techniques, as it acts on the general state of the skin and can help maintain the results of these techniques"


But what intrigued me was actually their much lower priced on-going 128 Faubourg promotions, which was the "customized" facial for RM128 (Duration: 1 hr 15 min). Apparently, customers could purchase a first trial package, rather than just one trial facial for RM128 (all facials essentially being the Trial Price of Rm128).If you want more information, you'd have to inquire within.

Jessying had also made an appearance to the roadshow an hour after my arrival.

THE SEVENTH HEAVEN

From my observation of both outlets, I much preferred the outlet in The Pavilion. It is located in The Seventh Heaven, which is actually the seventh floor of the shopping mall, and accessed through an external escalator.

The Seventh Heaven is an area that has been devoted to all beauty & lifestyle salons, being Slimming Sanctuary, Bizzy Body Platinum Ladies, Adonis Wellness, New York Skin Solutions, May Fair Plus, Mary Chia, Asterspring, some others that I can't remember their names, and of course, Sothys. I was surprised to find out that the Bizzy Body in The Pavillion actually offers whitening facials, and massages.. which has been pretty unheard of...

The fact that the salons in The Seventh Heaven were all open was surprising news to me, as most are normally closed on Sundays. I was greeted by the Sothy's Senior Beauty Specialist, Celine, who gave me  the impression of being knowledgeable, and well-spoken.

Indeed, I was impressed by her manner of introducing the treatments, as well as her knowledge of the in-salon promotions as well as the other sothys-partner salons. Mostly, I appreciated her frankness and honesty in providing the information I required.

Most of the promotions on-going at the Bangsar outlets were on-going in the Pavilion outlet.



This includes the Sothys Origin Kit which retails for RM150 (including Sothys Membership, a complimentary Cooling Hydro Eye Treatment voucher worth RM90, RM50 cash voucher, Sothys Vanity Pouch and five travel size of their star products).

I would suggest to purchase the Origin Kit and try out the Cooling Hydro Eye Treatment that day itself (if vacancies are available) before going making an appointment to go for an actual facial another day. Of course, the redemption of the free treatment depends on its pertaining salon and its terms & conditions.

For more information on the 128 Faubourg salons, click here.

TANGS & PARKSONS

Apart from the Sothys outlet, I had also visited the Parksons Pavillion, as well as Tangs. Pavilion has two major anchor tenants being Tangs, and Parksons. I managed to procure a free sample of the REN 5ml Multi-Mineral Pore Minimising Detox Mask.


I was not expecting to get any samples, but two of the SAs had approached my friend, Asta, and had demonstrated one of the product on her hand. As I was there, We gave our information to the SA and were each given a sample, to our sheer delight! ^^ We did not have such luck at the Tangs REN though! So if you guys are interested, you may want to try out the Parksons Pavilion for that purpose. Whilst stocks last!

PARKING

We parked nearby at the Standard Chartered building, right behind The Pavilion building.

Parking charges came up to RM3.50 per entry. This is valid ONLY on Sundays, Public Holidays, and after 1pm on Saturdays, with parking available to visitors from the 4th Floor onwards.

[ PHOTOS will be up later!!]

Wednesday, October 21, 2009

Malaysia: Holistic Esthetics (Sothys- Partner salon)


Ever wanted to try out treatments by Sothys but could not afford its range? Well, Sothys-Partner salons offer the same range of treatments, but at more attractive prices.

I found this in the recent 13th October 2009 The Star- StarSpecial Body, Mind & Soul write-up of Holistic Esthetics. As Holistic Esthetics is a Sothys- Partner salon, hence, the salon offers both Sothys body & facial treatments as well as other in-salon promotions.


               Different body & facial spa treatments from RM88 onwards.

I've not been there before, but that's all right. Please put 'The Beauty Regime- Chea Yee' as reference, when you do head over to this salon.

Tuesday, October 20, 2009

How To Write A Complaint Letter (That Gets Results!)

I am putting this entry up- as requests have been made for me to put it up to show the format of my written grievance to a particular restaurant I had frequented recently. A number of people have asked "WHY BOTHER" to make any complaints, as the level of the customer service in Malaysia is already so bad.

Well, that's the point

I respect myself as the customer. I know my rights, and I WILL exercise it. If everyone holds the viewpoint that complaining does not work, and "nobody does anything about it", it will remain as that- BAD CUSTOMER SERVICE.

Attached below is the the transcript of the email I had forwarded to this particular "upmarket" diner in Mid Valley, whom I shall not name- as they have been 'prompt enough' to provide an immediate response to my complaint.

The complaint was written on Sunday midnight (00:00 hours)- meaning Monday morning.
To: XXX Restaurant 
The Manager,

Dear Sir/Madam,

It has been over a month ago, but I would like to comment on the quality of the food that was served to us.

My friend, HZ and I, CY had gone to the Mid Valley branch for afternoon tea one weekday in the month of September 2009. I can't remember which day it was, but our experience of the food there was just horribly bad that I do not think it should be left unsaid.

I had ordered a cappucino, where-as my friend had ordered an apple crumble, and a cold drink.

I was expecting smooth nice coffee as it was my experience of what cappucino is. The cappucino that I ordered did not taste anything like coffee. it tasted like watered down coffee, or worst, water which had a bit of coffee taste. I don't know which to call it.

It tasted even worst than my 2 in 1 cup of coffee sachets that I normally drink in the office. I have drunk good cups of expresso based coffee, and your cafe should be ashamed to serve and call this a "cappucino" and expect customers to pay RM8.00 for it. I would not even drink it if it was even given free. Instead, I had to order tea as a substitute.

For your information, I have done work experience as a barista-in-training in Sydney, and this is worst than their AUD2.00 side walk coffees.

My friend, HZ, had ordered apple crumble. When our order came, we were shocked to see that there were FLIES stuck between the apple crumble...!!  I do not know what was happening in the kitchen, but to have this happen in bright day light of the afternoon, I would like to know exactly what the kitchen staff were doing when they were serving the food.

My friend was obviously not too pleased, and had to return the dish to the kitchen and order another dish on top of it.

When our bill came, we paid the FULL PRICE for our order, and we did not have our meal for free. I am writing this, as I was not satisfied with the quality, and I would expect that your Management look into this matter, so that this would not happen again in future.
 

Disgruntled customer,
CY

The reply that came swiftly at 18:00 hours of the same day.
Dear Ms CY,
 
Noted with the comment and I will do my investigation about this case.As per standard, we serve the cappuccino with “Double Espresso” and top up hot with milk & foam.And it should not taste like water.I already spoke to my “Bar tander” about this & warned them to make sure the quality must  always as a standard. I’m really sorry for what was happen for your visit to our café at Mid Valley.
 
In ligt of this, I would like to invite you to our café @ Mid Valley for having a dessert and also coffee or tea on the house and I will personally take care your table on  that day.
 
Please do not hesitate to contact me before you coming for me to make a reservation and arrangement.
 
Thanks & Regards,
XX Manager. 
The reply is not exactly to my expectations, so I am thinking of a response to it.

In writing a formal complaint letter- these are some guidelines.
 
1) Make sure you send it to the RIGHT person. and do not send it to just one person, but a few related individuals/departments of that same party/company.

Provide them a lead time to respond to your grievance- about 7-10 days maximum before deciding to contact them personally (and make a lot noise!).

2) If writing in English, make sure you use proper grammar, and do a spelling check before you send that letter. A well written, but strong letter will command more respect and faster response time from the other party.

3) Think about what you want to achieve when you write your case out. It's like debating in court.

State out your case, and what had exactly happened. The more information provided, the better. Only relevant information that makes your case stronger should be put in.


4) State out the reasons, and provide strong evidence why you feel you have been "mistreated".

5) Also, when possible, write out your own solution- from where the other party could meet your requirements. Either all of it, or halfway. Always provide more requirements, so that there is some room for leeway

Remember, you are your own negotiator. The other party will always want a solution that goes in their interest.

6) Structure & arrange your case in a manner that can be easily understood by the other party. It should not be confusing, that they have trouble understanding what your letter is trying to communicate.

7) As the last resort, if the other party FAILS to provide an adequate response, by all means threaten to post it on your blog and write to the Malay Mail. Nobody likes bad publicity, no matter how small.

There is a time to burn bridges, and there are some where relationships made could be beneficial.

8) NEVER GIVE UP- Persistency Pays in winning a case.

9) If following up by telephone-
Write down the name of the person you have spoken to, & when you made those calls.

Keep those details intact.

If it is an urgent matter, by all means call the party every three days, and raise your voice louder on the phone to let them know that you mean business (as well).

Then call them again every three days. and the next. and the following three days... and the next......

Malaysia: Gloria Jeans Saves The Day!

[WARNING: THIS ENTRY WILL BE A BIT LONG]

When I found out that I had to go to Sunway to meet a client today, I decided to make an appointment to try out the Passion-Anggun promotion they had available at the Asterspring outlet in Sunway Pyramid. The mall is located a distance from my place, but traffic is barely congested, and parking bays are easily available. Hence, the inclination.

As usual, I check that I leave my cards at home. No need for unnecessary spur-of-the-moment spending. My arrival time was 16:10 ish at the outlet and as per procedure, went through a consultation of filling information in, medical requirements, and then the face scan using some complicated gadget which I had to put my head through (an infra-purple face scanning contraption).

After "transcribing" the face scan information to me.. the BA started her "sales pitch".

BA: Our free consultation is RM68, but if you "top-up" another RM58 on top of it, we'll give you a full facial on top of it, which includes double cleansing, extraction and etc. (Or that was the gist of her sales pitch..)

Me: (I looked at her). No.

I insisted on my complimentary micro-mapping ... finally the BA relented, and brought me into the salon room.

Knowing that the BA was going to continue pitching to me if I did not do something- I quickly wrote an  emergency text message to my friend, SH- to come in and "deliver" me from the hands of the BA.

When I made the phone appointment, I was told that the time taken for the entire process would only take 30 minutes tops, including consultation. Which I thought, hei, that should be fine. But it ended up with the entire process taking almost one hour.

My friend, SH was getting annoyed and impatient at having to wait for me outside..

He went into the outlet - two times. Making a lot of noise- and insisting why was the entire process taking so long.. one of the other BAs came in and informed me that "your friend is making a fuss outside, and asking you to hurry up"

After which, when I came out, the BA had placed a Dry Skin Starter Kit on the table.

She started on her sales pitch. Again.

BA: "Since you are our first time customer, you get to buy the starter kit for RM188 only (NP RM250+). We will key in your details into the computer, so if you were to go to any other Asterspring or Leonard Drake outlet, you'll no longer be a first-time customer, and won't be able to get this at such a special price".   

Me: It's fine.

And then I left.

Hah! Like I was going to pay RM188 for your products when I have yet to try any samples. The company you are working for has stated "complimentary consultation". So it should remain as that-"COMPLIMENTARY". Yes. and I was not given any samples to try.

Perhaps this part is a bit disputable, as it was not the main outlet (at KLCC), and the outlet may have limited samples. But what can I say? I will stick to my guns- and WILL NOT purchase anything if I have yet to try it. As again, I may get an allergy to it.. so it is better that I play it safe. So in conclusion, unlike some people,
my experience of Asterspring at the outlet was not so good...

SH: "She was pushy to you. So I pushy to her. Fair & Square".

Agreed!

Now, who said exercising our rights was easy? A bit difficult in Malaysia...

Ladies Day- 30% OFF on all food & drinks! (limited to specific* outlets only).


The Menu- Outlet Manager- Mohamad Nazreen- Good Job!

After which, we took a stroll around the mall.. and I saw that Gloria Jeans had 30% off- being Tuesday, Ladies Day.

When I was in Sydney, my korean friend, Jo was a huge coffee & cake fan. Since we both shared a  love for coffee, we'd head over to Gloria Jeans in our time off. We'd normally share a large order as I could not finish one. If you did not know, Gloria Jeans IS an Australian brand, and the Aussies love their country. ^^

So we headed over to Gloria Jeans. I had to order, being the "lady".

It was a good choice. Really made my day.

My two orders (shared-- so that makes ONE LARGE order)

The RM10.50 (large sized) cappucino had 30% off , making it RM7.70 for one. It tasted REALLY good, that I ordered two! (Currently on a caffeine overdrive.).

I was really pleased with the place, as not only did the coffee taste good, the staff were very helpful, and kept asking if I needed anything when I went inside. It was a barista-in-training who made my coffee, and he made a good one.

If you are wondering why I make a fuss over my espresso drinks - having good smooth tasting cappucino is a combination of a few factors- freshness & quality of the ground coffee beans, ability to steam milk to right temperature, and that the Management sees the importance in training skilled baristas.

A well-made espresso drink tells a lot about a coffeehouse.

If the basic drink is not made well, the expectations of the coffeehouse's quality will be downhill from there. Indirectly, it shows the priority that its Management puts on the basic aspects in their customer service. It takes a lot of practice & effort to make a good espresso drink, and that includes the expenditure for milk and coffee bean supplies.

I have been to cafes where bad coffee were masked by either using too much milk, or too much sugar, and is bitter. Ground coffee beans cannot be left over night as they will lose their flavour- and some coffeehouse may not want to waste those...

Or worst, where the coffee does not taste even like coffee, but a concoction of water with coffee-flavour in it, "pretending" to be a cappucino.

So, it's not just making money for a cup of coffee, but ensuring that quality coffee is served.

I am not sure about other Gloria Jeans outlets, but this one is good. You can try others, and tell me how good they are....

For all my greed... am currently suffering in the loo now...
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I'm *lactose intolerant!!!*  >.<

Monday, October 19, 2009

Malaysia: Citibank Visa Debit Promotion (Oct- Dec 2009)

In my other blog, I had introduced the Malaysian issued Citibank Visa Debit card.

Here are some of their worthwhile promotions for the month of October onwards.



 
 

Carolina Herbera 
- Free 10 ml travel sized fragrance worth RM60 with a minimum purchase of RM250.
Tel: 22878899

Chloe- EDT 75ml at RM212 (NP 330)
Tel: 22878899

Hilly- 30% off new leather handbags and wallets.
Tel: 4296 5128

Borders Bookshop- FREE RM10 Borders Gift Vouchers with a minimum purchase of RM100 in a single receipt on full priced books (limited vouchers available!)

BP Health Care-
- Citibank General Health Screening Package for only RM20.

- BP Hearing Solutions Promotion -

Click on the ads above for more information.

CheaKy Gal shows us the way of her Facial!

   .
   .
   .

*she laughs cheekily and takes out her light saber and points to the screen*

*Dramatic Drum-Roll*

*Dum* *Dum* *Dum*!

As I have an entire stash of skincare products here and here , here is a way I have devised to use it - based on the instructions found on the world wide web. Let's see if this will work...


Mikamsu Cleansing Range-cheap & good.
  
1. Cleanse- Cleansing Milk, followed by Cleansing Gel/ Wash   (Double Cleansing, so to speak).
- Remove all oils and dirt. It eliminates any greasy film existing on the skin's surface such as creams or sebum and facilitates the penetration of the active parts of rest of the treatment.

2.  Exfoliation to remove dead cells.
- Using exfoliation gel, cream, etc. (somewhere in the bathroom...)

2A: Stimulating Massage Face (Optional Step)
- increases the circulation to achieve a better penetration of the nutrients of following the treatment.

3. Apply Treatment Mask-

  Beauty Cottage serums & powdered mask (rubber) sachets.

 Method One:
Apply serum over face.

Place gauze sheet over face.Apply rubber mask atop the face over the gauze sheet... The rubber mask forces moisture from the serum into the skin, re-hydrating the cells. Leave on for 15-20 minutes.


 Mijain Hwangto clay mask.

 Method Two:
Clay mask- apply dry. It will dry out...

Method Three:
Apply a home-made mask over the face, neck and décolleté area and leave on for 15 minutes. Use a wet gauze mask over the mask to keep the product wet during the effecting period and make the removal easier. Remove with a damp towel at the end of the effecting period.


        Flebeaute Collagenic Massage Cream series, lifting essence, and 70 cream

4. Apply Hydration & Massage / Facial Toner

Apply serums first, them moisturizer (or blend one or two pumps of oil into moisturizer in your palm before application), and then work them into the skin with light, relaxing massage movements (such as Lymphatic Drainage).


Body Shop Aloe Eye Defence

5. Apply Eye Cream/ Treatment.


6. Sun Protection (Depending on time of the day)
Apply Moisturizer to damp face- helps lock moisture

IN APPLYING DAILY FACE TONERS & SERUMS
Some tips from Viva Woman from amongst her many entries for a daily toner & face serum application  with moisturizer use:





Arsainte Eco-Therapy Tonic with Essential, & Extreme-Moisture Cream

- Applying Toner:
Leave toner damp before applying moisturizer. Don't apply moisturizer to dry skin, but don't apply moisturizer to wet face as it will slide off.



Sini Australia Hydrating Serum


Beauty Cottage face serums.

Applying Face Serum - wait 5 minutes till it has been totally absorbed before applying moisturizer. A good face serum actually helps the moisturizer to penetrate deeper and provide effective hydration.


I hope this works. ^^

Saturday, October 17, 2009

Providing Duty of Care to your Customers.

Pursuant to this, I have since returned to the salon for about three body treatments now. With a remaining of six body treatments from my package to go.

My body treatments average on RM150+ per treatment day that I go in. With that in mind, I do not take my body treatments lightly... it is A LOT of money.

HOW HAS THE POST-ENTRY CUSTOMER SERVICE BEEN SINCE?  

The consultant that I had mentioned in the previous entry, has since buckled much in providing customer service care. But as they say, leopards do not change their spots overnight . . .

How about the Outlet Manager? I will reserve my comments till I have completed all my treatments.

Hence, I will reserve ALL further comments till all my treatments have been completed.

I also noticed a new pile of Customer Service feedback forms sitting quietly on the front desk. Briefly reading through it, among the questions in the feedback forms, with multiple-choice answers were:
  • How would you rate the effectiveness of the treatments?
  • Would you recommend the treatments/service to others?
  • Are the treatments/package affordable?
  • How did you find out about the company?
Perhaps the answers will change how the company markets its promotions in future. That is, IF the feedback forms have actually been distributed . . .

*DUTY OF CARE*

Now we come to the crux of this entry. What does providing Duty of Care to your customers mean?


EXPLAINING DUTY OF CARE

Loosely translated, it is a legal term that means "taking a course of action by an individual, entity, or representative of a service provider towards the other party in their care to prevent substantial damage, loss, or injury". 

It has been practiced since 1932 in the United Kingdom, and applicable in countries where the common law of tort is in use. 
 


 DUTY OF CARE THROUGH AFFIRMATIVE ACTION

A way to illustrate the understanding of Duty Of Care is this case where this major skincare retailer should have provided duty of care towards the disgruntled customer.

Providing samples to protect the company in a legal case?

Perhaps many Sales Assistants have the idea that giving samples is a waste of the company's marketing strategy, and all the customers there are poor & greedy. Yet they forget that they are representing the company when they work FOR the company.

Aside from promoting the products to create awareness, samples actually serves to protect the company in the interest of the law.

Providing samples and having a time-frame set for the customer to test out samples serves to weed out customers that may develop allergies towards the ingredients or substances used in the product.

Or if the company is unable to provide samples, and the customer has developed allergies to the entire set of skincare products they bought, the company should not make it difficult for customers to return the product.
The person in this situation should have pursued the case with the company, instead of just leaving it as it was...

WHY IS THIS CONCEPT IMPORTANT?


Duty-of-care is where one party neglects, or does not protect the interest of another, and as a result, the other party suffers.

When that happens, especially in the case of the retailer in the case above, the injured party has the right to bring the party that caused the injury to court, and this element can be used in a court case, as I shall illustrate in the case below.

In legal terms, it is defined as "the common law concept of Duty of Care provides the basis for claims based on Negligence".

DUTY OF CARE IN MALAYSIA?

If you think that duty-of-care does not exist in Malaysia, think again.

Jeff Ooi begs to differ, and so does the law as the local media states this recent case  in GeorgeTown, Penang

A man sued a carpark operator for negligence in duty-of care, and he won the case.

So, Service Providers, you should watch your backs. There will come a time when the general public is not that forgiving.


 
WHAT DUTY-OF-CARE DO YOU AS A SERVICE PROVIDER OWE TO INDIVIDUALS IN YOUR CARE?



Entry dated: 17th October 09.

Friday, October 16, 2009

Malaysia: Free 30 Mins Pre-Natal Massage@ Soul Nibanna review

Are you currently a pregnant mother who is already in her 5th month of pregnancy? Hankering for someone to just rub those aching shoulders of yours, i.e. getting a complimentary 30 minutes massage in the ambience of a spa?

Well look no further. As I was surfing through the world wide web, I found this blog review from Eat N Play about the Soul Nibanna spa in SS2, Petaling Jaya.  



Eat N Play has included a lot of glossy pictures of the spa, so we can have a peek at what's inside Soul Nibanna. According to Eat N Play, Soul Nibanna is currently having the complimentary 30 minutes pre-natal massage promotion for all pregnant women.

I decided to add this link here as well, since this blog is related to spas, and of course massages! This is the  link to the review.

The first 4-5 months are considered the few months that mothers are not to over-stress their bodies, but it is normally considered safe by the 5th month. According to Eat N Play, the owner of the spa states that
Prenatal Massage will help to reduce stress and also promotes relaxation to pregnant women and there are lots of other benefits such as relieving muscles spasms, cramps and pains; increasing blood circulation; relieving anxiety and depression; improving labor outcome and eases labor pain.
So, for 5 -9 months pregnant ladies, do check out Eat N Play's review if you want to procure the complimentary 30 minutes pre-natal massage!

Malaysia: The Powder Room (October Promotions)


 The front of their brochure.


                         A genuine Sothys-Partner salon.

This salon first caught my attention when I came across it in a Maybank Treats expo brochure. So when The Powder Room showcased at this year's Maybank Treats Fair again, I managed to have a look at their promotions. As of this entry, I have yet to make an appointment to the place, as I have rendered busy with both work, as well as having a facial package elsewhere at this time.

I later found out that this salon actually belongs to an acquaitance of my cousin, Mabel. What a very small world indeed!

The salon officially offers both Sothys, as well as Dr. Renaud treatments. It currently is offering promotions for Dr. Renaud skincare products and facial treatments at competitive rates. The salon also offers free delivery for their skincare mail order with a *special 5% discount*.

If I am not wrong too, if you hold a Jusco J card, you are entitled to 50% percent of the first facial treatment. 


                  October 2009 promotion


For more information on current promotions, please contact the owner/manager, Josephine at:

Tel/Fax: 03-7725 1262.
Address: B-1-20, Pelangi Square, Pusat Perdagangan Pelangi,
Pelangi Damansara PJU 6, Persiaran Surian,
47800, Petaling Jaya,

(When speaking to Josephine, please quote The Beauty Regime- Yong Chea-Yee for reference purposes).

For more information on treatments available, log-on to their  website.
 

Wednesday, October 14, 2009

Jusco Card Promotions



My eye fell on this by accident whilst Internet surfing today. It seems that even holding a Jusco J also gives a certain substantial amount of discounts & privileges to shoppers at many places, apart from just the Jusco stores itself....

What does that mean?

From a marketing perspective, it also means that the retailers listed DO realise the potential of having Jusco Card members onboard. Hence, a browse through the offers, especially for lifestyle & wellness, among these promotions are also the same ones offered in many of the credit card brochures.

DON'T HAVE a credit card?

Never Fear. Jusco J Card is here!

I don't have a Jusco Card, but currently my mother passed me my dad's card... Haha.... she wasn't too pleased when she found out that I had used my colleague's card when I was paying for my groceries, and decided I could make better use of my dad's currently hibernating card in his car to collect points (since I didn't have my own!).

Anyways, here listed here are some of the health & wellness lifestyle promotions for Jusco Card members.. It doesn't matter if you don't have a credit card. You can just present the card for the benefits. Actually, these retailers advertise their benefits to create awareness to the general market, and want to pull customers in.

If you walk into their outlet, and are not aware of these promotions, it's not likely the salespeople there will give give you a discount, as they want to collect commission for their own pocket as well!

So Do Your Homework Before Entering A Salon!

These are among the promotions available at the Jusco Card Promotions online portal.

SOTHYS 
Free Relaxing Hand Massage (worth Rm50) with an Ampoule Face Treatment@RM128 (N.P RM180)
Selected Treatments only* First Trial Only.

FREE Essential Neck Therapy & Hand Massage worth RM90 with a Synergy Face Treatment @RM188 (N.P RM260). Selected Treatments only* First Trial Only.

Please call for further enquiries. 03-6207 8801. www.sothys.com.my

128 Faubourg, For Her.

Free Starter Kit worth RM98 with purchase of Flash Beaute Facial Treatment @RM180 (N.P RM220)
www.sothys.com.my

THE POWDER ROOM (Sothys-Partner Salon)
50% off First Trial Facial Treatment
Persiaran Surian: 03-7725 1262

BELLA LUNA
Bella Luna Signature Treatment @RM48 on any Signature Body Therapy, OR Face Therapy.
Add on RM20 for Black Thermal Crystal Sand Dip, OR Thermal Bio Eye Therapy.

S2 SLIMMING 

50% Off! Plus Complimentary treatments or products worth up to RM280.
Not valid with other promotions or discounts.
Discount rate applicable with any 2 sessions of 1st trial treatments purchased.
Toll Free: 1800-8888-52.

ASTERSPRING
FREE 1 Healthy Body Treatment with purchase of any Facial Treatment
worth RM125 and above.
Limited to ONE time per card member.
Careline: 03-7809 6666.


DERMALOGICA @ BELLISIA.
50% discount on treatments available.
FREE sample set on Dermalogica products on full consultation.
Maximum 2 times purchase treatment per category- face area and above.
Maximum 6 times purchase treatment per category- body area and below (except massage)
Solaris Mont Kiara: 03- 6203- 0315
USJ Subang Jaya: 03- 5632- 9962


If you're wondering why I listed all Sothys, it's because I'm currently in the "Sothys" star-struck zone, although I have yet to visit their salons yet.. My pockets are currently too empty to fund any outings there yet.
Click here for other Jusco J Card promotions.



Want to apply for a Jusco Card? Click here for more information.
 

Net Onboard FREE Movie Day: 2012- Who Will Be Left Behind?



Are you a techie person? Well, actually it really does not matter. Net Onboard is having their Movie Day (cum recruitment drive)...

Movie title: 2012.
Date: 14th November 2009 (Malaysia)
Time: 9:30pm
Venue: Cathay Cineplex Damansara, Petaling Jaya

What else to know? *Goodie Bags* will be given on that day!

HOW TO GET IT?
- 1) Register as a member of Net On Board. 
  2) Provide your "name, IC Number, Mobile Number, Email" by Private Message (PM) to the Admin.
  3) Pray & Wait for them to send you the tickets!

There, it's that simple!

The Terms & Conditions are as follows:
- Only members of this Net Onboard forum and existing clients are entitled for this Net Onboard Movie Day.
- Movie day attendees need to reside in Malaysia.
- Each member or client is entitled with one invitation card only.
- Each invitation card sent to you will entitle you with 2 tickets.
- Multiple submissions is strictly prohibited.
- All Invitations are based on first come first served basis.
- Due to the LIMITED NUMBER of invitations allocated, each PM received DOES NOT GUARANTEE you with an invitation from Net Onboard.
- The employees of Net Onboard and their immediate families are not eligible to submit their attendances via this forum.
- Net Onboard reserves the right to amend these terms and conditions without prior notice.

For more information, please click here.

Sleep Debt: Do YOU owe your body sleep?


Are You Getting Enough Sleep?

Early this year in February, I remember having a conversation on the phone with a mate, Katherine. We had a discussion about beauty techniques and among them Radio Frequency treatments. The conversation somehow took a turn to the direction of health problems, and I described to her some issues about keeping awake. She then mentioned that I might be having "sleep debt".

With that piece of information, I dwelved into the world wide web and did a bit of research.

According to Wikipedia, "Sleep debt
is the cumulative effect of not getting enough sleep. A large sleep debt may lead to mental and/or physical fatigue. There are two kinds of sleep debt, caused by partial sleep deprivation or total sleep deprivation. Partial sleep deprivation is when an organism sleeps too little in each 24 hours for many days or weeks."

According to Life Evolver, the Effects of Sleep Debt include:
  • Daytime drowsiness
  • Mood shifts, including depression, increased irritability, and loss of sense of humor
  • Stress, anxiety, and loss of coping skills
  • Lack of interest in socializing with others
  • Weight gain
  • Reduced immunity to disease and viral infection
  • Feelings of lethargy
  • Reduced productivity
This does not sound good. Hmm.. further too, sleep debt can only be repaid back about 1-2 hours a time, as it will disrupt a person's sleep hour cycle, and make it difficult for them to wake up in the morning. Sigh... that just means I have to sleep on time.....

Date of Entry: February 2009
Reposted: 14th Oct 2009

Tuesday, October 13, 2009

5 Simple Tips to lose weight.

If you are looking at losing your weight, and finding it difficult, here are some simple tips that are easy to remember and keep if you are seriously looking at losing those pounds!

1) HAVE ENOUGH SLEEP
 Yes, even the French ladies have as much as 9 hours of sleep each night. Having enough sleep not only ensures that we keep our sanity throughout the day, (which is very true for me!) but it also assists our body
  • to digest the food and removing waste from our bodies efficiently
  • maintain level of growth hormones needed to metabolize carbohydrates (which is to burn those carbs that we partake efficiently)
2) PORTION YOUR MEALS
Breakfast- Keep it simple, with a simple toast, bacon, and cup of hot drink. The morning time is not meant to be gorging on food, though theoretically it may be so.
Lunch- Have 1/3 portion of rice, and adequate portions of vegetables, meat and fruit.
Dinner- It's not time to gorge down a huge meal just because it DINNER time. Keep it simple, but enough to last you throughout the night till the next morning.  A 1/4 portion of rice should be just right, and add more portions of vegetables, less portions of meat and more fruit, if you really need something to fill that tummy of yours.

For people who may have trouble digesting carbohydrates, or getting advanced in age (like me) with that lack of exercise, I have found that cutting down on wheat based meals, portions of rice, pasta, and noodles does indeed helps. Potatoes are really a huge source of carbs, and do cut down on those visits to fast food chains like Mackers, KFC and Hungry Jacks. It's not cheap either.

3) DRINK MORE WATER
This cannot be emphasized enough. The experts say drink eight litres of water per day.

But practically speaking, how many of us have actually done that?


Drinking from among my many Hello Kitty tumblers. Cute?

Instead, a more practical solution is to bring an attractive tumbler (Hello Kitty in my case) and leave it on your work desk in the office. Not only does it remind you to drink the water at all times, it does look attractive (and cute) on the desk, some people do admire and look at it. ^^

My phone rings at 11 am each workday- hence promptly reminding every of the staff members that it is time to partake of that life giving liquid- if not the entire day, at least once in the morning.

4) KEEP MOVING
Do you sit on your chair all day?

If you do, you (and I) will be one of those who suffer from what is called "office-mid-rift-obese-to-be" culture followers.

Sitting at our chairs all day in front of a desktop, or for paperwork, the modern office workers barely make enough movement to burn half a calorie apart from those rare movements when our stomachs start making noise when the clock hits 1pm, and we make the getaway out of office heading out to that lunch place.


No gym equipment? Don't worry- walk those steps!

Use those feet of yours! Take another cue from the French ladies, take EXTRA effort to park your car further away so that you will walk a bit further to your car. Use the stairs when possible, and cut down on the elevator, unless you truly are rushed for time (like paying for your parking and you have only 5 minutes till it reaches the next hour cycle!)

5) EXERCISE AN HOUR EACH DAY
Okay, perhaps I am exaggerating here. Most of us are not even able to find that much of time each day. Do some simple exercises, i.e. with that dumbbells you bought on a shopping impulse for 10 minutes each day, do a little jog around the house for 5 rounds, walk your dog out for 20 minutes- something to make your body exert strength.


 Little by little, these short movements will contribute to help you loose those extra pounds. If not an hour, perhaps half an hour. Start with 20 minutes each day. Do it every day. Well if not, at least an hour 3 times a week to help ease the lack of time.

Saturday, October 10, 2009

Beauty 9 Expo: Expo Price List.

The APEX Finale promotion- Booth 2H20:

-APEX COFFEE Slimming Tea- 1 Box RM29.90 NP RM80.90
- Xalon pac Minikit: RM19.90
- DermaK- Double Cleansing Set RM118.00 Below 5 sets RM168.00
-Nardia Anti-Wrinkle Set RM139.00 Below 5 sets RM250.00
- Nardia Body Pamper SEt RM29.90
- ido's i20- Twilight Guardian Mask 10 pcs.
- ido's 10 Ultra Rich Strength 80ml RM34.90 NP RM125.00
- DS10 (C) Ultra Whitening Serum Cooling Mask 6 pcs RM19.90 NPRM75.00
- DS10 Ultra Whitening Serum Mask 10 pcs RM39.90 NP RM75.00
- DS13 Signature SPF 20/PA++ 50ml RM29.90 NP RM80.90
- DS09 Purifying Comedo Essence 15ml: RM25.90 NP RM102.00
-11NK Moisture Complex Mask 10 pcs RM39.90 NP RM75.00
-12NK 5th Aqua Sense 80ml RM26.90 NP RM102.00
-13NK Sun Care SPF 20/PA++ 120ml RM34.90 NP RM102.00 (Whilst Stocks Last!)
- 11NK (C) Moisture Complex Cooling Mask 6 pcs RM19.90 NP RM75.00

Saloon Enterprise Sdn Bhd: http://nutribeautycare.com/
Beauty Cottage
- RM50 for 4 boxes of face ampoules (10 ampoule pieces per box)
- RM10 for 4 x face mask packs 25 gms (powdered)
- RM6 for 1 x face mask Gold 25 gms (powdered).
- RM100 for 3 x body contouring serums
-RM67 for 1 x body contouring gel 1000ml.
Beauty Credit: (korean skincare- with Gu Hye Sun as model)
- about 10-15% off their normal price. (depending on the hour of the day!)

Tsuya Tsuya Enterprise: http://www.tsuyatsuya.com.sg/.
- Callus Removing Patch- 5 packets (6 pieces of patches@ 1 packet)- RM50.00
- Angel Eyes Lash Treatment Formula Set of three- RM100.00
1 x Black Fibre For Volumising (NP RM80.00)
1 x White Fibre For Lengthening. (NP RM80.00)
1 x Mascara (NP RM50.00)

RYK Professional Sdn Bhd: (korean local based company)
Mijain Hwangto Mask Set RM150-RM200 NP280.00
Mozaco Product Link
- 20 facial packs (10g/10pack/2 boxes) + Cosmo Bag (1 bowl, 1 spoon, 1 sample soap 20g, 1 sample pack 10g).

Wednesday, October 7, 2009

Malaysia: Citibank Jewelry & Wellness Sept-Dec '09 Promotions.





Here are more promotions for Malaysian issued Citibank credit card holders for the September 2009 mailer.

CLARINS
Validity: Currently running till 31st Dec 2009.
Promotion: FREE RM130 Clarins Back Relief Treatment with purchase of Clarins products worth RM280.
Not valid with any other ongoing promotions.

The following promotions were written for the Bridal Fair that was to be held at Hotel Nikko on 3rd & 4th October respectively.

HABIB JEWELS
Validity: Currently running till 31st Dec 2009
Promotion:

  • 50% off  diamonds and gem stones
  • RM5 off per gram of 916 gold
ESTEE LAUDER
Validity: Currently running till 30th November 2009 only!
Promotion:
 
  • 2 for the price of 1 at RM158 - Estee Lauder Skincare Cabine Radiant Bridal Facial promotion (valid at ISETAN KLCC only).
SOTHYS
Validity: Currently running till 31st Dec 2009
Promotion:
  • FREE Essential Neck Therapy (worth RM70) with every first trial Professional Face Treatment (RM158).
  • Sothys Beauty Starter Kit (N.P RM291) at RM89 only.
PRINCE COURT- Medical Centre
Validity: Currently running till 31st October 2009 only!

Promotion:
Premium Bladeless LASIK treatment - RM656.25 x 12 months. (N.P RM12,398). Package includes: Pre-Op Assessment, Follow up (the next day), Second follow-up (a week later).

For more information on the promotions, please click on the photos attached above.

Tuesday, October 6, 2009

Domestic Help: Emotional Abuse.

This evening, as I was opening the gate to let the car go in, I heard my neigbhour scolding her maid. Again.

My next door neighbour is an Indian lady in her mid 40s with two children below 8 years of age, whom we shall call "Mak Pontianak". If you are wondering, Mak Pontianak- is a malay word that means mother of the vampire.  A very suitable name coined by one of my readers.

The maid was standing on the steps in the house, facing the entrance and the door was open. Evidently, anyone passing outside the house would be able to hear the "loud scolding" of the Mak Pontianak.

I've been hearing this for the past few months, and frankly speaking, I'm a bit tired of it. It's just really sad that the maid is unable to stand up for herself. Not because she is unable to, but I would say because she does not know how to.

So I decided to be nosy, and stand in front of the fence, and leaned to look at what was happening. It was only for a few minutes, but before the Mak Pontianak realised I was looking.

Then, in a rude manner, the Mak Pontianak asked loudly,

"WHAT YOU LOOKING AT? AH, WHAT YOU LOOKING AT?"

Seeing the dog was there, I quickly answered "oh, I'm looking at the dog".

I pretended to look at something else, then looked away, took my belongings from the car, and walked into my own house.

Then I started complaining about the Mak Pontianak next door to my parents and told them what happened.

Mother: "Oh, you should take pity on her. Her husband just passed away".

Me: "So What? She was already like that EVEN before her husband passed away. She is just taking it out on the maid. People like that have absolutely no COMPASSION for anyone below her socio-economic level. I really pity the maid. Her husband probably died because of her nagging."

My maid later informed me that the Mak Pontianak's domestic help had lost a lot weight. True, she may not have experienced physical abuse, but emotional abuse is thoroughly just as bad.

Perhaps the lady has not been through hardship, and is unable to put herself in anyone else's shoes. Imagine your own daugher in a foreign country, trying to make a better living. Instead she is working for a manager who scolds her every day of the year for the tiniest matters, even if its not her fault. How said I will feel for the daughter? It is really so sad.

If I were the maid, I would have run away a long time ago back to the domestic help agent and made a complaint about my manager!

I would definitely applaud what she did, for even as a neighbour, I am truly sick and tired of listening to the Mak Pontianak raise her voice shouting and screaming in the confines of her home at someone who really has no one to help her.

Monday, October 5, 2009

Beauty 9 Expo- The Industry Platform for Beauty & Therapeutic Professionals

Entry Dated: 30th Sept 2009



The Beauty 9 Expo is fast approaching. What and where is it, you ask?

The Beauty 9 Expo is meant to a be a B2B solution for both traders in the beauty industry, but open to the general public as well. In less than 9 days, the Beauty Expo will be held on 9 - 12 October 2009 (Friday to Monday) at PWTC (Putra World Trade Centre).


REGISTRATION
Pre-registration for the event has since closed, but you can still sign up here to see if you are qualified to enter. Only qualified visitors can enter for free on Trade Days, or else an entrance free of RM10 will be charged for all Public Visitors, which I reckon is still worth it if compared to what you normally pay at a beauty salon.

Trade Visitors: All Four Days
Public Visitors: 10th & 11th (Saturday and Sundays)

Entrance Fee: RM10 for non-industry related visitors.  
(Note from author: surprisingly, the entrance fee information could not be found on their main website however...)

All visitors (trade or public visitors) will have to register on site, or pre-register online to gain entrance)

Event Organiser: Interexpo (M) Sdn Bhd
Please take note that visitors must be appropriately dressed, with no sandals, and no photographing or video-recording is allowed without prior permission form the Organiser.
Telephone: +603 7710 3333
Fax: +603 7710 3818
E-mail: info@beautyexpo.com.my

SIMULTANEOUS EVENTS
These events will be held simultaneously on the following dates:
Event: Hair Malaysia 2009
Date: 9th & 12th October

Event: Make-Up Malaysia 2009
Date: 10th October

Event: Nail Art Malaysia 2009
Date: 11th October
For more details on Beauty 9 Expo, please click here.

WHAT CAN PUBLIC VISITORS DO THERE?
If you've never been to a beauty expo, its a platform to source more information on the beauty industry, i.e. if you've always been interested in make-up, nail art, and hair-styling, its definitely the place to go to get more information on beauty academies.

There's also a lot of skincare, and body products that visitors can purchase at a bargain price which is not possible anywhere else. Especially on the last two days! If that's what you want, do not miss heading out there!

If you want more information on the products that will be showcased, it is possible to search for it through their online portal. However, you'll need to be logged in to be able to do so.
 
My Pre-Registered Badge in the mail today!

PRE-REGISTERED YET?
So, how many of you readers out there are going? It is open to the public, but only on the 10th &11th October (Saturday & Sunday).

I've already signed up, so can't wait to go!!

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